Customer Success Manager - Mid Market - Remote

Overview

As an Enterprise Customer Success Manager (CSM) at Ottimate, you will manage a portfolio of strategic Enterprise customer accounts, focusing on nurturing relationships and driving revenue growth while ensuring customer success.

In Short

• Manage a portfolio of strategic Enterprise customer accounts.
• Develop and execute account plans to drive revenue growth.
• Utilize analytical skills to enhance business outcomes.
• Act as an advocate for clients within the organization.
• Collaborate with internal teams to ensure customer satisfaction.
• Manage regular business reviews with customers.
• Handle multiple accounts and tasks effectively.
• Implement account-based marketing strategies.
• Prioritize face-to-face interactions with key clients.

Requirements

• Experience in customer success or account management.
• Strong analytical and strategic thinking skills.
• Excellent relationship management skills.
• Ability to collaborate cross-functionally.
• Proven track record of driving revenue growth.
• Strong communication and presentation skills.
• Willingness to travel for client interactions.

Benefits

• Opportunity to work in a fast-growing company.
• Collaborative and supportive team environment.
• Focus on personal and professional growth.
• Flexible working conditions.