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Customer Success Manager, Mid-Market - Remote

Posted 6 days ago
Customer Service
Full Time
USA
$62,000 - $85,000 USD/year

Overview

The Customer Success Manager, Mid-Market at Esko is responsible for managing a portfolio of mid-market customers, acting as their strategic partner to help them leverage Esko solutions and achieve their business objectives.

In Short

  • Oversee a portfolio of mid-market customers.
  • Act as a strategic partner for customers.
  • Guide customers through onboarding to renewal.
  • Monitor account health and engagement.
  • Drive successful renewals and expansion opportunities.
  • Collaborate with cross-functional teams.
  • Utilize Customer Success tools for organization.
  • Promote customer advocacy through referrals and case studies.
  • Conduct regular check-ins and business reviews.
  • Stay current on Esko products and releases.

Requirements

  • 3–5 years in Customer Success or Account Management.
  • Experience in B2B SaaS.
  • Familiarity with Salesforce and Gainsight.
  • Data-driven mindset using customer success metrics.
  • Strong relationship-building skills.

Benefits

  • Comprehensive benefits package including paid time off.
  • Medical, dental, and vision insurance.
  • 401(k) plan for eligible employees.
  • Incentive and bonus pay eligibility.

Esko-Graphics

Esko-Graphics

Esko-Graphics, a Veralto company, is a global leader in providing integrated software and hardware solutions that streamline the go-to-market process for packaged goods. With a commitment to innovation and excellence, Esko empowers retailers, pre-media and trade shops, manufacturers, and converters to optimize their packaging design and print processes. The company fosters a diverse and inclusive workplace, encouraging individuals from all backgrounds to contribute to its mission. As part of Veralto, a $5B global organization dedicated to essential resources, Esko offers a vibrant culture where employees can grow their careers while making a meaningful impact on the world.

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