Mid-Market Customer Success Manager - Remote

Overview

The Mid-Market Customer Success Manager will be the go-to partner for district leaders managing a portfolio of mid-market accounts, ensuring exceptional customer experiences and driving product adoption.

In Short

• Manage a portfolio of mid-market accounts.
• Identify client goals and build partnership plans.
• Leverage data and insights to drive product adoption and renewal.
• Ensure clients have necessary support throughout their journey.
• Partner with Professional Learning team for tailored training.
• Influence district administrators' engagement with Newsela.
• Enhance educational engagement for districts and teachers.
• Build outcome-oriented partnerships focused on client success.
• Impact product expansion in K-12 classrooms nationwide.
• Help bring culturally responsive learning content to students.

Requirements

• 3+ years in EdTech account management.
• Strong advocate for client goals.
• Experience in client success planning.
• Strong product knowledge and relationship building skills.
• Strategic planning and execution of client interactions.
• Gainsight and Salesforce experience is a plus.
• Experience in renewals at an EdTech company preferred.

Benefits

• Competitive base salary and commission structure.
• Incentive stock options.
• Comprehensive benefits package.