Customer Success Manager (Mid-Market) - Remote

Overview

Scribe is seeking a Customer Success Manager to join our growing Go To Market team, supporting our Enterprise customers in the Mid-Market segment. In this role, you’ll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events.

In Short

• Act as a primary point of contact for Enterprise customers.
• Onboard new customers by supporting account setup and planning.
• Advise customers on best practices using Scribe.
• Ensure strong adoption of Scribe and progress towards customer goals.
• Calculate and communicate ROI to customers.
• Engage with Scribe champions to drive adoption.
• Manage contract renewals for customer retention.
• Collaborate with Account Executives on growth opportunities.
• Surface relevant customer insights and feedback.
• Spearhead strategic projects to improve adoption and retention.

Requirements

• 3-6 years of relevant work experience.
• Experience in customer-facing roles for a SaaS solution.
• Engaging presentation skills and understanding of business challenges.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management skills.
• Strong problem-solving skills.
• Passion for technology and ability to learn new SaaS applications.
• Positive attitude and willingness to go the extra mile.
• Excited about the opportunity to grow with the company.

Benefits

• Competitive salaries.
• Comprehensive healthcare benefits.
• Equity in a hypergrowth startup.
• Flexible PTO.
• 401k.
• Parental Leave.
• Commuter Benefits for SF office employees.
• WFH Stipend.