Customer Success Manager, Mid-Market - Remote

Overview

Are you an experienced Customer Success professional looking for a challenging opportunity to join a fast-paced company that values professional growth and values your input? Look no further! Workiz, a dynamic and rapidly growing organization, is seeking a Customer Success Manager to join our team. With a start-up mentality and limitless potential, Workiz offers a supportive and driven work environment where you can excel while having fun.

In Short

• Develop and maintain strong relationships with a broad portfolio of strategic customers.
• Understand and align with customers' business objectives.
• Proactively engage with customers to identify areas for improvement.
• Collaborate with cross-functional teams to drive customer satisfaction.
• Identify upsell and expansion opportunities within existing accounts.
• Serve as an escalation point for customer issues.
• Stay up-to-date with industry trends to provide valuable insights.
• Analyze customer usage patterns to develop retention plans.

Requirements

• 2+ years of Customer Success or Account Management experience.
• Strong experience with CRM software, preferably HubSpot.
• Exceptional multitasking and time management skills.
• Demonstrated success in building rapport with customers.
• Strong work ethic and adaptability.

Benefits

• Collaborative work environment with a focus on teamwork.
• Dynamic growth opportunities within a fast-paced company.
• Impactful contributions to customer success.
• Work-life balance with a hybrid model.
• Comprehensive benefits package including stock options.