Tier 2 Support Representative - Hebrew Speaking - Remote

Overview

Are you a confident problem-solver with a passion for providing exceptional customer support? Do you thrive in a fast-paced environment and possess fluency in both Hebrew and English? If so, Workiz is looking for a dedicated Tier 2 Support Representative to be a crucial point of contact for our valued customers.

In Short

• Serve as the main point of contact for Workiz customers, managing communications via phone, chat, email, and online support portal.
• Handle all customer inquiries professionally and efficiently.
• Provide timely escalation of complex ticket items.
• Identify and interpret customer challenges through effective questioning.
• Submit detailed tickets to facilitate timely resolutions.
• Follow up with customers to ensure satisfaction.
• Learn and master internal tools for issue diagnosis and resolution.

Requirements

• Proven ability to manage tasks independently and collaborate effectively.
• Fluent in Hebrew and English with exceptional communication skills.
• Minimum of 1 year of experience in a customer-facing technical support role.
• Ability to multitask and prioritize workload.
• Strong organizational skills and attention to detail.
• Critical thinking and proactive problem-solving abilities.
• High School diploma or equivalent.

Benefits

• Collaborative environment with a culture of support and teamwork.
• Dynamic growth opportunities in a fast-evolving company.
• Witness the impact of your contributions on customer success.
• Focus on empowering team members and ongoing growth.
• Work-life balance with a hybrid model of 3 days on-site and 2 days remote.
• Exciting work culture with celebrations of wins.