Customer Solutions Architect - Remote

Overview

The Customer Solutions Architect at Workiz will collaborate with enterprise customers to understand their objectives and translate them into technical specifications, ensuring alignment between customer needs and product capabilities.

In Short

• Collaborate with enterprise customers to understand their business objectives.
• Conduct discovery sessions and requirement-gathering meetings.
• Translate customer requirements into detailed technical specifications.
• Serve as the primary contact between customers and product/engineering teams.
• Ensure alignment between customer expectations and product capabilities.
• Participate in sprint planning and product roadmap discussions.
• Provide input on solution architecture based on customer needs.
• Validate engineering deliverables against customer requirements.
• Create and maintain documentation of customer requirements.
• Advocate for customer needs in product development discussions.

Requirements

• Bachelor’s degree in Computer Science, IT, Business, or related field.
• 3+ years of experience in a similar role.
• Strong understanding of SaaS products and enterprise software implementation.
• Excellent communication and presentation skills.
• Ability to document complex technical and business requirements.
• Experience in an Agile/Scrum environment is a plus.
• Familiarity with project management tools like Jira or Confluence.

Benefits

• Market-level compensation based on experience.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Employee stock options.
• 401k contributions with up to 4% match.
• Flexible hybrid work model.
• Collaborative and inclusive work environment.
• Team bonding activities and perks.
• Work-life balance with a supportive culture.