Customer Solutions Architect - Remote

Overview

The Customer Solutions Architect will play a crucial role in ensuring successful implementation and deployment of licenses, driving customer satisfaction, and supporting renewals, while fostering long-term partnerships.

In Short

• Serve as the primary technical lead during the post-sales process.
• Conduct technical onboarding, including system integrations and configuration.
• Provide hands-on support to ensure smooth deployment and adoption.
• Build and maintain strong relationships with customers.
• Proactively identify opportunities to enhance customer experience and satisfaction.
• Address technical issues and provide timely resolution.
• Partner with account managers to ensure alignment on customer goals.
• Act as a liaison between customers and internal teams.
• Provide training and knowledge transfer to customers and internal stakeholders.
• Support account managers in driving renewals and upsell opportunities.

Requirements

• Proven experience in post-sales or customer success roles.
• Strong understanding of application security and DevSecOps.
• Hands-on experience with Docker, Kubernetes, AWS, Azure, or GCP.
• Knowledge of security solutions and frameworks.
• Exceptional communication and interpersonal skills.
• Strong problem-solving skills and a customer-first mindset.
• Ability to travel up to 40% as required.
• Experience working with account managers.
• Background in application security, consulting, or software development.
• Familiarity with enterprise IT environments.

Benefits

• Opportunity to work with cutting-edge technology.
• Collaborative and supportive work environment.
• Focus on customer success and satisfaction.
• Opportunity for professional growth and development.