Customer Solutions Architect - Remote

Overview

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.

From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.

Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.

In Short

• We believe that great customer service is a company value, not just a job role.
• Atlan is scaling its Customer Success Architecture group to better integrate Atlan into customer technology stacks.
• The Customer Solution Architecture Team drives innovation using an Open API framework.
• Customer Solution Architects help customers through onboarding, adoption, and innovation phases.
• Work closely with Customer Success Managers and data teams to onboard and drive adoption of Atlan.
• Integrate Atlan into customer tech stacks including Snowflake, Redshift, and Databricks.
• Drive automation and innovation using Active Metadata.
• Act as a bridge between customer experience and product engineering.
• Build expertise in tools in the Modern Data Stack.
• Partner with Sales, Product, Engineering, and Marketing to build thought leadership.

Requirements

• 5+ years experience as a Data Engineer or customer-facing technologist.
• Extensive experience with OLAP/OLTP databases, data warehouses, ETL, and BI.
• Proficient in SQL and understanding of data warehousing and data lake architecture.
• Experience in Python scripting.
• Knowledge of cloud architecture fundamentals.
• Experience with data flow architecture and orchestration tools.
• Expertise in managing customer challenges to resolution.
• Willingness to occasionally travel to customers.

Benefits

• Ownership from Day One on impactful projects.
• Limitless opportunities for growth.
• Access to a global data community.