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Customer Solutions Architect - Remote

Posted Yesterday
Customer Service
Full Time
Austin, Texas, USA
$100,000 - $130,000 OTE USD

Overview

The Customer Solutions Architect role involves helping current customers maximize their dbt Cloud deployment value while collaborating with sales and technical teams.

In Short

  • Manage a portfolio of Commercial or Enterprise customers.
  • Monitor account health, product adoption, and identify expansion opportunities.
  • Build strong relationships with key technical stakeholders.
  • Educate customers on new and existing products.
  • Collaborate with Sales Directors and Solutions Architects.
  • Act as the voice of the customer in product discussions.
  • Participate in knowledge sharing and process improvement.
  • Create and deliver external content through various mediums.

Requirements

  • 2+ years in a post-sales role or as a data practitioner.
  • Strong technical background in data warehousing and analytics.
  • Comfort in presenting to various stakeholders.
  • Able to thrive in a fast-paced environment.
  • Desire to be part of a collaborative team.
  • Willingness to travel for relationship building.

Benefits

  • Unlimited vacation time.
  • 401k with 3% company contribution.
  • Comprehensive healthcare coverage.
  • Generous paid parental leave.
  • Health & wellness stipend.
  • Flexible stipends for home office setup and learning.
dbt Labs logo

dbt Labs

dbt Labs, founded in 2016, is dedicated to empowering analysts to create and share organizational knowledge through the practice of analytics engineering. The company has developed the leading tool in this field, with a vibrant community of 100,000 members and 30,000 companies utilizing dbt weekly. dbt Labs is recognized for its innovative approach to analytics, advocating for code-based transformations and open-source software to enhance collaboration and transparency in data analytics. With a strong customer base that includes notable companies like JetBlue and Hubspot, dbt Labs is backed by prominent investors such as Andreessen Horowitz and Sequoia Capital, and is committed to fostering an inclusive and diverse workplace.

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