Mid-Market Customer Success Manager - Remote

Overview

This position is focused on driving adoption of a mental health and wellness platform by managing mid-market customer accounts and collaborating with HR leaders.

In Short

• Manage a portfolio of 70+ mid-market customer accounts.
• Build strong relationships with client stakeholders.
• Lead implementation calls and business reviews.
• Analyze adoption data and align on wellness goals.
• Own the end-to-end renewal process.
• Identify at-risk accounts and address issues proactively.
• Support Calm Health implementations through coordination.
• Become a subject matter expert on wellness trends.

Requirements

• Experience in customer success or account management.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Familiarity with wellness strategies and trends.
• Ability to thrive in fast-paced environments.

Benefits

• Opportunity to make a difference in employee well-being.
• Collaborative work environment.
• Access to innovative mental health resources.