Senior Director of Implementation - Remote

Overview

Aiwyn is a fast-growing software company dedicated to serving the accounting profession by automating firm operations. We are seeking a Senior Director of Implementation to lead our implementation team, ensuring high-quality customer onboarding experiences.

In Short

• Lead and grow a high-performing implementation team.
• Build strategy and strengthen processes for seamless customer onboarding.
• Collaborate with sales, customer success, support, and product teams.
• Forecast resource needs and manage team capacity.
• Refine implementation playbooks and processes.
• Monitor implementation quality and drive actionable improvements.
• Ensure smooth handoffs between sales and implementation.
• Oversee hiring and training for new team members.
• Champion project management tools for team visibility.
• Foster a customer-first mindset within the team.

Requirements

• 7+ years of experience leading implementation teams for SaaS solutions.
• Proven track record in strategic leadership and process building.
• Strong project management skills with multi-implementation oversight.
• Excellent communication and problem-solving abilities.
• Familiarity with SaaS integrations, preferably in tax or accounting.

Benefits

• Competitive pay with freedom in problem-solving.
• $1,000 adventure travel stipend annually.
• Remote, work-from-anywhere culture.
• Flexible PTO.
• World-class health benefits including mental health support.
• Stock options for full-time employees.
• 401(k) matching.