Senior Director of Implementation & Services - Remote

Overview

As the Senior Director of Implementation & Services at Karbon, you will lead a team focused on delivering exceptional onboarding experiences for accounting firms using our SaaS platform, ensuring customer satisfaction and retention.

In Short

• Lead the implementation and services team.
• Drive customer satisfaction and retention rates.
• Collaborate with Sales, Product, and Customer Success departments.
• Train and support team members in successful onboarding.
• Report on key performance indicators and metrics.
• Manage operations and strategy implementation.
• Forecast customer project coverage.
• Drive automation and technology-centric processes.
• Foster a collaborative team culture.
• Utilize analytical skills for data-driven decision making.

Requirements

• Experience in implementation team leadership.
• Ability to manage multiple tasks collaboratively.
• Passion for onboarding customers effectively.
• Strong problem-solving and analytical skills.
• Proven ability to onboard new technologies.
• Excellent communication skills.
• Experience working cross-functionally.
• Ability to keep projects on track.
• Experience in consultative roles.
• Ability to provide and receive constructive feedback.

Benefits

• Paid Flexible Time Off with an encouraged 4 weeks use per year.
• Company paid medical, dental, and vision for you and dependents.
• 401(k) with company matching.
• Work-from-home stipend.
• Up to 8 weeks paid parental leave.
• Collaborative, team-oriented culture.
• Global experience across multiple countries.
• Strong benefits package.
• Opportunities for professional development.
• Be part of a fast-growing company.