Senior Director of Implementation & Data Management - Remote

Overview

The Senior Director of Implementation & Data Management at Experian will lead a team focused on connecting clients with EES service offerings, ensuring data integrity and exceptional customer service.

In Short

• Lead a team of implementation consultants and project managers.
• Facilitate data discovery discussions with customer project teams.
• Manage client support issues related to data feed implementation.
• Allocate staff for accurate data element mapping and knowledge distribution.
• Guide team members during client situations and support their development.
• Ensure delivery of customer service for technical product inquiries.
• Develop implementation improvement initiatives.
• Manage resource allocation for staffing planning.
• Provide status updates to senior leadership and other teams.
• Build relationships across the organization for support and compliance.

Requirements

• Bachelor's Degree or relevant work experience.
• 10+ years in client, technology, or vendor implementations.
• 5+ years managing and developing a team.
• Experience with technical and business project teams.
• Ability to resolve issues while maintaining professionalism.
• Strong leadership and consensus-building abilities.

Benefits

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Fully remote environment.
• Flexible time off including volunteer time off and paid holidays.