Director of Implementations - Remote

Overview

The Director of Implementations is central to the success of Alloy’s Technical Solutions organization, leading Enterprise, Mid-Market, Fintech, and Partner implementation teams. This role drives continuous improvement in client outcomes, accelerates time-to-value, ensures exceptional quality of delivery, and optimizes resource efficiency.

In Short

• Oversee client implementations, ensuring rapid and successful customer go-live.
• Define clear service and success criteria for Ideal Client Profiles.
• Own and optimize KPIs, including time-to-go-live, backlog management, and team margin.
• Continuously identify and execute opportunities to enhance the implementation process.
• Mentor, develop, and advocate for a team of Implementation Managers.
• Lead hiring and onboarding of new team members.
• Build and maintain strong client relationships during implementation.
• Proactively identify, manage, and mitigate risks throughout the implementation lifecycle.
• Act as a primary escalation point for resolving critical implementation issues.
• Collaborate with Sales to review and approve Statements of Work.

Requirements

• 5+ years of experience in client-facing technical implementation role.
• Demonstrated track record of improving KPIs.
• Proven experience leading organizational change and process improvements.
• Ability to manage escalated client issues effectively.
• Cross-functional skills related to commercial and product teams.
• Previous technical experience with APIs, distributed systems, databases.
• Bonus: Experience with banks, fintechs, or regulated industries.
• Bonus: Familiarity with compliance frameworks relevant to fintech.

Benefits

• Unlimited PTO and flexible work policy.
• Employee stock options.
• Medical, dental, vision plans with HSA and FSA options.
• 401k with 100% match up to 4% of annual employee compensation.
• 16 weeks of paid parental leave.
• Home office stipend for new employees.
• Annual Learning & Development stipend.
• Well-being benefits including access to ClassPass and other services.
• Hybrid work environment with onsite collaboration.