Professional Services Consultant - Remote

Overview

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Join Gong’s Managed Services team, where we partner with the world’s leading companies on their Revenue AI transformations. You’ll own a portfolio of customers, guiding them as they scale from single to multi-product deployment, and helping drive maturity in their Gong usage, embedding AI-forward strategies, and ensuring outcomes are realized at every stage of their journey.

Working cross-functionally with Sales, CS, Product, and Support, you’ll serve as a trusted advisor focused on driving true customer outcomes, not just tool adoption, while embedding yourself as an extension of their revenue teams.

In Short

• Provide a best-in-class consulting experience and ensure that Gong is influencing customers’ revenue outcomes
• Participate in discovery workshops to uncover business pain and recommend elegant solutions to complex problems within the Gong Platform
• Effectively prioritize competing objectives across multiple customer engagements.
• Consult on change management practices that empower sustained adoption throughout a customer journey
• Provide clear and consistent project status updates to communicate critical risks and mitigation strategies to an executive audience
• Maintain product expertise across the Gong product line, API’s, and 3rd party apps.
• Work closely with customers' technical and security teams to deploy Gong, and guide them in integrating with their internal systems.
• Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
• Conduct & coordinate meetings onsite and remotely according to Gong’s Professional Services methodology standards.
• Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services

Requirements

• 5+ years of consulting experience, preferably in a customer-facing professional services role.
• Track record of building trust and developing customer relationships
• Lead discovery workshops to uncover business pain and design elegant solutions to complex problems within the Gong Platform
• Develop polished, enterprise-grade deliverables (e.g., presentations, documentation, roadmaps) suitable for consumption by all stakeholders, up to and including senior leadership
• Understanding of revenue functions like forecasting, prospecting, and building/converting pipeline Knowledge of project management essentials (scope, schedule, and budget management)
• Strong CRM experience or knowledge (Salesforce.com, Hubspot, or Dynamics preferred).
• Experience with SaaS applications that support large-scale business processes.
• Expert with project management tools (Smartsheet, Asana, Monday, etc.)
• Ability to work with various Customer Ops & Technical teams, with the proven ability to translate complex technical concepts into clear, actionable business solutions
• Proven ability to lead change within customer organizations.
• Experience with AI workflow configuration, including agent customization, prompt engineering, and finetuning.
• Excellent communication, interpersonal skills, and eloquent writing skills.

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.