Professional Services Consultant - Remote

Overview

The Professional Services Consultant will act as a trusted advisor to customers post-purchase, ensuring exceptional onboarding and implementation experiences while providing strategic insights and best practices.

In Short

• Act as the main point of contact for customers after a sale.
• Ensure exceptional implementation experiences for customers.
• Provide strategic insights and best practices for platform usage.
• Partner with customers to influence their go-to-market strategies.
• Manage documentation and handoffs between teams.
• Identify new service opportunities for existing customers.
• Drive adoption and successful platform usage post-launch.
• Influence stakeholders at all levels of the customer organization.
• Work with internal teams to capture and implement customer feedback.
• Contribute to the refinement of Professional Services methodologies.

Requirements

• 4+ years of experience in professional services or consulting.
• Proven track record in building client relationships and ensuring satisfaction.
• Strong project management skills with risk management capabilities.
• Self-driven and proactive in learning complex concepts.
• Ability to break down problems and develop optimal solutions.
• Technical aptitude to understand and explain product features.

Benefits

• Work in a dynamic and innovative environment.
• Be part of a leading AI Revenue Workflow Platform.
• Collaborate with various teams to enhance customer success.
• Opportunities for professional growth and development.