Remote Otter LogoRemoteOtter

Professional Services Consultant - Remote

Posted 1 week ago
Customer Service
Full Time
MO, USA

Overview

The Professional Services Consultant is responsible for leading client user trainings and providing help desk support, while ensuring project delivery and technical expertise in accordance with company standards.

In Short

  • Aid in software installations and upgrades.
  • Lead user training sessions, onsite and remote.
  • Help manage new client onboardings.
  • Provide go-live implementation support.
  • Collaborate with sales team and software developers.
  • Investigate user problems and identify solutions.
  • Maintain confidentiality of user information.
  • Escalate product support matters as needed.
  • Work with Development Specialist for bug fixes.
  • Train application users and create process manuals.

Requirements

  • Experience in Law Enforcement.
  • Experience with Enterpol Software suite.
  • Experience with end user application support.
  • Experience conducting user trainings.

Benefits

  • Travel up to 25% required.
HUBER & ASSOCIATES logo

HUBER & ASSOCIATES

HUBER & ASSOCIATES is a professional services firm specializing in providing innovative software solutions and support for law enforcement agencies. With a focus on client satisfaction, the company offers comprehensive training, technical expertise, and help desk support to ensure successful software implementation and user adoption. The team collaborates closely with clients to understand their needs and deliver tailored solutions, while maintaining high standards of confidentiality and professionalism.

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