Customer Success Operations Manager - Remote

Overview

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

In Short

• Join a global team passionate about innovation and next-gen technology.
• Drive operational excellence and improve processes in Customer Success.
• Manage customer churn and upsell forecasting.
• Report on key performance indicators.
• Administer Customer Success Management tools.
• Boost customer net dollar retention (NDR).
• Collaborate with various stakeholders across the organization.
• Implement new processes and tools for productivity.
• Lead regular team calls to review key items.
• Work in a fast-paced, people-centric culture.

Requirements

• 5+ years of experience in operations with enterprise software services.
• Self-starter mentality with experience in fast-paced environments.
• Strong analytical ability with experience in reporting.
• Proficiency in Google Suite and Salesforce.
• Experience with customer-focused technologies.
• Excellent verbal and written communication skills.
• Strong organization skills for managing multiple projects.
• Attention to detail.
• English fluency (written and spoken).

Benefits

• Work from home with a global remote-first community.
• Flexible PTO and Quarterly Volunteer Days.
• 100% employer-covered medical, dental, and vision options.
• Equity Participation.
• Learning & Development Opportunities.
• Fidelity Employer Sponsored 401K.
• Paid Parental Leave.
• Robust DEI Program.
• Additional insurance benefits.