Customer Operations Associate - Remote

Overview

The NYC Department of Buildings Customer Service Operations Call Center seeks a Customer Service Representative to work in a vibrant Call Center environment and to assist in creating successful standards for the Department.

In Short

• Provide customer support through incoming telephone calls.
• Work closely with supervisors and directors to meet customer service standards.
• Assist with performance targets and ensure timely responses.
• Build knowledge from all DOB units to deliver effective service.
• Troubleshoot system issues for external customers.
• Update communication materials for clarity and effectiveness.
• Participate in ongoing training to support new initiatives.
• Maintain professionalism and rapport with customers.
• Implement quality assurance procedures for customer experience.
• Perform duties as assigned by management.

Requirements

• Baccalaureate degree and three years of relevant experience.
• Associate degree with four years of relevant experience.
• High school diploma with five years of relevant experience.
• Must have at least one year of administrative or supervisory experience.
• Education may substitute for experience under certain conditions.

Benefits

• Flexible remote work options available.
• Inclusive and diverse work environment.
• Equal opportunity employer committed to diversity.