Mediator and Intake Specialist - Remote

Overview

The Mediator and Intake Specialist will mediate consumer complaints by negotiating with consumers and businesses for equitable resolutions on behalf of both parties.

In Short

• Communicate and interact with consumers and businesses on consumer-related complaints.
• Analyze, document, research, and resolve consumer complaints.
• Maintain Agency database and provide reports as needed.
• Perform data entry and input detailed, accurate notes.
• Provide timely follow-up and closure for each consumer complaint.
• Answer calls and direct callers appropriately.
• Deliver accurate information to callers.
• Process mail within assigned timeframes.
• Provide front desk reception coverage.
• Prepare training materials and assist in training others.

Requirements

• Four-year high school diploma or equivalent.
• One year of satisfactory clerical experience.
• Keyboard familiarity with typing at least 100 key strokes per minute.

Benefits

• Inclusive equal opportunity employer.
• Diverse workforce and work environment.