Mediator and Intake Specialist - Remote

Overview

The Mediator and Intake Specialist will be responsible for mediating consumer complaints, negotiating resolutions, and providing support to consumers and businesses.

In Short

• Communicate with consumers and businesses on complaints.
• Analyze and resolve consumer complaints.
• Maintain agency database and provide reports.
• Perform data entry and maintain accurate records.
• Provide timely follow-up for consumer complaints.
• Answer calls and direct callers appropriately.
• Assist walk-in consumers with filing complaints.
• Prepare training materials and assist in training.
• Perform clerical tasks as directed.

Requirements

• High school diploma or equivalent.
• One year of satisfactory clerical experience.
• Ability to type a minimum of 100 keystrokes per minute.

Benefits

• Inclusive and diverse work environment.
• Opportunity for remote work up to 2 days per week.