Remote Otter LogoRemoteOtter

Senior Operations Associate - Remote

Posted 4 days ago
Customer Service
Full Time
NY, USA

Overview

The Senior Operations Associate is responsible for performing clerical duties, processing customer requests, maintaining records, and providing customer service in a busy office environment.

In Short

  • Review and maintain department records and applications.
  • Process customer requests for records.
  • Respond to inquiries from the public and staff.
  • Schedule appointments and manage calendars for staff.
  • Perform data entry in Building Department systems.
  • Assist with special projects as needed.
  • Provide professional customer service.
  • Answer public inquiries via IVR.
  • Assist with daily work assignments.
  • May work remotely up to 2 days a week.

Requirements

  • High school diploma or equivalent.
  • One year of clerical experience.
  • Ability to type at least 100 keystrokes per minute.

Benefits

  • Opportunity for remote work.
  • Diverse workforce.
  • Equal opportunity employer.
City of New York logo

City of New York

The City of New York, through its Department of Buildings, is dedicated to ensuring the safe and lawful use of buildings and properties across the city. By enforcing the NYC Construction Codes, Energy Code, and Zoning Resolution, the department aims to facilitate compliant development with integrity, efficiency, and professionalism. Committed to enhancing the quality of life for all New Yorkers, the Department of Buildings focuses on improving performance and streamlining procedures to ensure transparency. The department also emphasizes safety through programs like Staying Vigilant, which involves follow-up inspections and enforcement actions to maintain building standards.

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