Operations Senior Associate - Remote

Overview

We’re looking for a reliable and detail-oriented Operations Senior Associate to join the Revenue team. In this role, you’ll be responsible for coordinating the onboarding and deployment of mental health providers and ensuring all operational and logistical components are in place to support our services. You’ll play a key role in enabling seamless provider experiences and smooth client service delivery across regions.

In Short

• Coordinate the end-to-end onboarding and deployment process for new providers, including scheduling, setup, and training
• Manage logistics for provider assignments, system access, and operational readiness
• Serve as the go-to liaison between providers and internal teams to ensure timely and efficient deployment
• Monitor weekend operational needs and respond to urgent support requests or service disruptions
• Maintain accurate records and documentation of provider onboarding progress and compliance
• Maintain and update internal dashboards to track client interactions and monitor support effectiveness
• Collaborate with cross-functional teams to continuously improve onboarding workflows and logistics coordination

Requirements

• Strong organizational skills and attention to detail
• Experience in operations or project management
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficiency in using operational tools and dashboards

Benefits

• Opportunity to work in a supportive team environment
• Professional development opportunities
• Flexible working hours
• Health and wellness programs