Operations Associate - Remote

Overview

As an Operations Associate, you will be an integral part of the Strategic Wellness Advisory Team and responsible for the operational success of our mental health benefits platform to our key strategic and large client accounts.

In Short

• Track and monitor operational data and metrics, providing analysis and insights to support projects and initiatives.
• Assist in the implementation and ongoing monitoring of internal and external processes, including service level agreements (SLAs).
• Collaborate with internal teams to ensure alignment with commercial demand.
• Support the coordination and execution of operational requests for client delivery.
• Communicate with users via email, chat, and calls to provide timely support.
• Assist users in selecting appropriate care and booking appointments.
• Assist in provider sourcing and engagement with the Care Operations team.
• Handle administrative tasks such as responding to emails and managing booking requests.
• Support logistical administration related to provider sourcing and payment.
• Work collaboratively with team members in the APAC timezone.

Requirements

• Strong analytical skills and experience with operational data.
• Experience in client engagement and communication.
• Ability to collaborate with cross-functional teams.
• Strong organizational and administrative skills.
• Experience in logistical administration.
• Ability to work in a remote environment and manage time zones effectively.

Benefits

• Opportunity to work in a dynamic team focused on mental health.
• Engagement with diverse clients and projects.
• Professional growth and development opportunities.