Associate - Operations - Remote

Overview

The Associate - Operations role at WNS involves handling customer inquiries and providing exceptional service related to insurance policy transactions.

In Short

• Handle inbound calls from customers.
• Resolve queries related to insurance policy transactions.
• Meet/exceed business performance metrics.
• Work in a 24/7 environment with rotational shifts.
• Demonstrate a solutions-oriented mindset.
• Maintain high proficiency in English communication.
• Adapt to team dynamics and business challenges.
• Utilize computer and internet skills effectively.
• Pay attention to detail and accuracy.
• Possess numeracy and telephone etiquette skills.

Requirements

• Minimum 1 year of contact center experience.
• Strong verbal and written English skills.
• Ability to multi-task in a fast-paced environment.
• High attention to detail.
• Proficient in web-based applications.

Benefits

• Role clarity and structured career path.
• Coaching and mentoring opportunities.
• Focus on employee experience.
• Global delivery network with diverse client engagement.
• Engagement in a multi-lingual work environment.