Program Analyst - Frontline Product Support - Remote

Overview

The Program Analyst will be part of the Frontline Product Support team, providing L1 and L2 support for critical applications, managing incidents, and ensuring operational excellence.

In Short

• Provide L1 & L2 support for multiple applications.
• Diagnose and troubleshoot complex issues.
• Manage high-severity incidents and minimize downtime.
• Perform proactive monitoring of applications.
• Collaborate with development and operations teams.
• Engage with customers for technical discussions.
• Maintain and update troubleshooting documentation.
• Perform in-depth analysis for recurring issues.
• Support UAT and SIT processes.
• Prepare functional and technical documentation.

Requirements

• 1 to 2 years of experience in application support.
• Strong problem-solving skills.
• Understanding of system architecture and APIs.
• Experience with monitoring tools.
• Ability to document functional and technical requirements.
• Experience with requirement traceability matrix (RTM).
• Ability to engage with stakeholders effectively.
• Experience in creating process flows and diagrams.
• Ability to work in a 24x7 environment.
• Strong communication skills.

Benefits

• Opportunity to work with a leading BPM company.
• Dynamic work environment.
• Exposure to multiple industries.
• Collaborative team culture.
• Growth and development opportunities.