Product Support Analyst - Remote

Overview

Benchling is building a world-class Customer Experience organization to drive the adoption of our solutions across our rapidly growing customer base. The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together.

In Short

• Be the first line contact to answer product questions and resolve issues for all our customers.
• Become a Benchling product expert.
• Collaborate with internal teams to coordinate on customer issues.
• Document continuously changing product knowledge.
• Deliver in-person or virtual trainings for customers.
• Participate in and lead internal Support projects.
• Willingness to participate in a scheduled weekend on-call rotation.

Requirements

• BS or M.Sc. in Biology or similar life science field required.
• Experience in a lab or research setting.
• Experience in a customer-focused role.
• Strong communication skills.
• Strong organization and time management skills.
• Empathy and diplomacy.
• Autonomous and proactive.

Benefits

• Competitive salary and equity.
• Broad range of medical, dental, and vision plans.
• Fertility healthcare and family-forming benefits.
• Four months of fully paid parental leave.
• 401(k) + Employer Match.
• Mental health benefits.
• Learning and development stipend.
• Generous and flexible vacation.
• Company-wide Winter holiday shutdown.
• Sabbaticals for 5-year and 10-year anniversaries.