Product Support Analyst - Remote

Overview

A Product Support Analyst at Tidal Basin will support specific software products. This role involves assisting in the customization product options, ensuring accurate data and product fulfillment, and collaborating with sales, engineering, and operations teams to continuously improve the product.

In Short

• Assist in product configurations using specialized software tools.
• Collaborate with sales, engineering, and operations teams to ensure successful product launch.
• Help develop and deliver training materials to educate users on product features and usage.
• Provide technical support and troubleshoot issues.
• Analyze customer feedback and recommend product improvements.
• Work with cross-functional agile teams to deploy high-quality solutions.
• Support company goals and objectives.
• Perform other duties as assigned.
• Complete all required compliance training as required.

Requirements

• Strong technical troubleshooting, problem-solving, and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay focused in a fast-paced environment.
• Entry level proficiency in the use of IT work management tools and Agile frameworks.
• Experience with wireframing tools and basic understanding of software development life cycles.
• Experience documenting business processes and workflows.
• Exceptional communication skills required, both written and verbal.
• Proven ability to manage time and meet deadlines.

Benefits

• Full-time employment opportunity.
• Remote position with potential travel requirements.
• Opportunity to work with cross-functional teams.
• Supportive work environment.
• Professional development opportunities.