Implementation Manager - Remote

Overview

Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.

In Short

• Manage initial rollouts for new Benchling customers as well as expansion projects.
• Own implementation success from project kickoff to go-live.
• Build and execute detailed project plans.
• Understand customers' scientific workflows.
• Lead requirements and design workshops.
• Act as a trusted advisor for customers.
• Document customer pain points.
• Identify opportunities for account expansion.

Requirements

• MS or Ph.D. in a related field.
• At least 2 years of experience in a lab or R&D setting.
• Strong communication skills.
• Self-starter with the ability to be successful in a startup environment.
• Curious, creative, and tenacious.
• Ability to travel up to 25% based on needs.

Benefits

• Competitive salary and equity.
• Broad range of medical, dental, and vision plans.
• Fertility healthcare and family-forming benefits.
• Four months of fully paid parental leave.
• 401(k) + Employer Match.
• Commuter benefits for in-office employees.
• Mental health benefits.
• Monthly Wellness stipend.
• Learning and development stipend.
• Generous and flexible vacation.
• Company-wide Winter holiday shutdown.
• Sabbaticals for 5-year and 10-year anniversaries.