Implementation Manager - Remote

Posted 2 days ago

Customer Service

Full Time

Worldwide

Onboarding

Customer Success

Technical Implementation

SaaS

Communication

Process Management

Overview

As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success, ensuring that every contractor goes live smoothly and sees results fast.

In Short

Lead onboarding for new customers, setting up their AI agents.
Customize prompt flows and voice logic for each business.
Train owners and office managers on best practices and troubleshooting.
Monitor early adoption and ensure accounts hit key milestones.
Collaborate with product and engineering to improve AI behavior.

Requirements

3+ years in onboarding, customer success, or technical implementation.
Strong communicator who can simplify AI concepts for non-technical users.
Organized and process-driven, able to manage multiple accounts.
Thrive in ambiguity and speed, solving problems proactively.

Benefits

Work with cutting-edge AI technology.
Impact the customer service experience for trades.
Collaborative and fast-paced work environment.
Opportunity for professional growth in a growing company.

Broccoli AI

Broccoli AI is revolutionizing customer service for the trades by providing AI voice agents that assist plumbing, HVAC, and electrical businesses in delivering fast, reliable, and empathetic support 24/7. The company's mission is to democratize exceptional customer service, ensuring that every contractor, regardless of size, can offer their customers the experience they deserve. By integrating AI into the workflows of service businesses, Broccoli AI aims to enhance operational efficiency and customer satisfaction.

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