Product Support Analyst - Remote

Overview

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

In Short

• Join the Customer Success team as a product expert.
• Be the point of contact between Customer Success, Product, and customers.
• Organize and manage issue reports.
• Communicate with customers via chat and emails regarding technical matters.
• Maintain communication with the Product team for resolution processes.
• Support Customer Success team with queries and issues.
• Continuously learn about the InEvent platform updates.
• Fluent in English and intermediate Google Sheets knowledge required.
• Experience in tech companies or startups is preferred.
• Knowledge of API integrations is a plus.

Requirements

• Fluent English.
• Intermediate Google Sheets knowledge.
• Experience in a tech company or startup.
• Experience in customer support or success is highly desirable.
• Knowledge with API integrations.
• Graduation in Computer Engineering is a differential.

Benefits

• Paid Time Off (PTO).
• Health Insurance.
• Birthday Gift and Work Anniversary Gifts.
• Birthday Off.