Customer Success Intern - Graduate Take-off Program - Remote

Overview

The Customer Success Intern position is part of the Graduate Take-off Program at InEvent, designed for recent graduates to gain practical experience in the tech industry while supporting clients and developing essential skills.

In Short

• Fully remote internship program for recent graduates.
• 40 hours per week commitment.
• Support clients via chat, email, and virtual calls.
• Meet customer service KPIs for response time and satisfaction.
• Identify and report customer issues to development team.
• Continuous learning about tech and platform updates.
• Become a subject matter expert on InEvent products.
• Opportunity for full-time employment after the program.
• Open to candidates aged 18-25 with a degree or soon-to-be graduates.
• Work in a multicultural team environment.

Requirements

• Fluent in English; other languages are a plus.
• Experience in Customer Success or similar roles.
• Experience in a SaaS or tech company.
• Outstanding communication skills and empathy.
• Flexibility to serve multicultural customers.
• Resilience and eagerness to learn in a startup environment.

Benefits

• 10 days allocated PTO.
• Birthday gifts.
• Participation in team challenges.
• Networking opportunities.
• Happy hour celebrations.