Product Support Analyst - Remote

Overview

This position is posted by Jobgether on behalf of Xogene. We are currently looking for a Product Support Analyst in India. This role offers an opportunity to work with advanced AI-powered software solutions in a fast-paced and professional environment.

In Short

• Handle tier 2 technical issues.
• Monitor support ticket queues.
• Collaborate with product and development teams.
• Maintain documentation and knowledgebase updates.
• Provide accurate reporting on ticket trends.
• Strong analytical skills required.
• Attention to detail and multitasking abilities.
• Proactive problem solver.
• Excellent communication skills.
• Impact customer satisfaction and support processes.

Requirements

• Experience in product support or technical support roles.
• Ability to manage support tickets in accordance with SLAs.
• Experience in collaborating with cross-functional teams.
• Strong problem-solving skills.
• Ability to triage and escalate tickets appropriately.
• Experience in maintaining user documentation.
• Strong reporting skills.
• Adaptability to shifting priorities.
• Familiarity with AI-powered software solutions is a plus.
• Proficiency in communication, both written and verbal.

Benefits

• Opportunity to work with advanced technology.
• Fast-paced and professional environment.
• Collaborative work culture.
• Continuous improvement initiatives.
• Impact on customer satisfaction.