Customer Service Advisor - Remote

Overview

The Customer Service Advisor role involves providing excellent customer service by handling inbound calls related to motor insurance claims and ensuring compliance with industry standards.

In Short

• Handle inbound FNOL calls for motor insurance claims.
• Provide a calm and reassuring customer experience.
• Capture detailed information about incidents and claims.
• Maintain compliance with regulations and internal policies.
• Assess urgency and escalate complex cases as needed.
• Communicate next steps clearly to customers.
• Balance empathy with efficiency in customer interactions.
• Negotiate settlements on customer claims.
• Handle complaints following company procedures.
• Manage and organize claims files proactively.

Requirements

• High School or lower education.
• Ability to work flexible hours, including weekends and bank holidays.
• Strong communication skills.
• Proficiency in time management and organization.
• Experience in customer service or claims handling preferred.

Benefits

• Flexible working hours.
• Training provided.
• Opportunity to work remotely.