Customer Service Advisor - Remote

Overview

As a Customer Service Advisor at Eakin Healthcare, you will ensure that customer orders are processed accurately while providing exceptional support and care to patients requiring medical devices.

In Short

• Handle customer queries and orders effectively.
• Process prescriptions accurately and timely.
• Build relationships with GP surgeries for prescription management.
• Maximize customer loyalty through proactive communication.
• Monitor delivery statuses and resolve issues promptly.
• Maintain accurate customer accounts and records.
• Address customer complaints and compliments professionally.
• Attend training to stay updated on products and processes.
• Work collaboratively with internal teams to meet customer needs.
• Support health and safety policies in the workplace.

Requirements

• Experience as a Customer Service Advisor.
• Friendly personality and a proactive attitude.
• Able to work independently and in a team.
• Professional handling of customer queries.
• Commitment to delivering high-quality service.
• Conscientious and detail-oriented.
• Desirable: Experience in the healthcare sector.
• Desirable: Experience in promoting products and services.

Benefits

• Blended working options available.
• Bonus opportunities.
• 25 days holiday plus bank holidays, increasing to 28.
• Health Cash Plan and Wellbeing Programme.
• Pension and Life Assurance.
• Enhanced Maternity/Paternity leave.
• Cycle to Work Scheme and Referral Scheme.
• Long Service Awards and Free Parking.