Customer Service Advisor - Remote

Overview

As a Customer Service Advisor, you’ll be the first point of contact for our customers – the voice (and sometimes the face) of Perkbox. From answering queries to processing orders, you’ll make sure every interaction is smooth, professional, and handled with care.

In Short

• Respond to customer queries quickly and professionally via phone, live chat, and email
• Take ownership of issues, keeping customers updated right through to resolution
• Diffuse challenging situations with empathy and tact, always aiming for a positive outcome
• Manage customer orders from start to finish, liaising with partners and suppliers where needed
• Accurately record customer information to continuously improve our services
• Flag and report any system or service issues to help drive better solutions
• Be a supportive, collaborative member of the wider Customer Services team

Requirements

• Previous experience in a customer service environment
• Strong written and verbal communication skills – clear, professional, and approachable
• Great organisation and attention to detail, with the ability to juggle a busy workload
• Confidence using IT systems, especially MS Office (Word, Excel, PowerPoint, Outlook)
• A calm, solutions-focused approach when managing complaints or customer expectations
• A collaborative mindset – enjoy working as part of a team

Benefits

• Access to expert mental health services
• Support with the cost of everyday essentials
• Expanded range of benefits and wellbeing tools
• Inclusive workplace environment
• Reasonable adjustments during hiring process