Customer Service Advisor - Remote

Overview

The Customer Service Advisor is responsible for handling customer inquiries, complaints, and providing assistance through various communication channels.

In Short

• Answer customer inquiries via phone, chat, and electronic methods.
• Respond to customer requests for product information and assistance.
• Assist customers with complaints and billing inquiries.
• Resolve customer service issues in a timely manner.
• Utilize computer technology to manage a high volume of calls.
• Work closely with team leads and supervisors to ensure customer satisfaction.
• Adhere to call scripts and call center policies.
• Compile reports as needed.
• Manage customer interactions using AWS tools.
• Maintain a distraction-free work environment.

Requirements

• High School diploma or equivalent.
• Must be at least 18 years old.
• A stable history of employment.
• Willing to accept a temporary assignment.
• Must be able to work full-time, 40 hours a week.
• Must have a quiet work environment.
• Experience using internet-based browsers.
• Ability to type at least 25 wpm.
• Excellent oral and written communication skills.
• Proficiency in MS Office applications.

Benefits

• Competitive hourly wage.
• Work from home flexibility.
• Opportunity for temporary assignments.
• Supportive team environment.
• Access to training and development resources.