Customer Service Advisor - Remote

Overview

The Customer Service Advisor role is focused on delivering excellent customer service in a multi-channel contact centre environment, with opportunities for rotational remote working.

In Short

• Full-time role with flexible working options.
• Respond to customer inquiries via phone, email, live chat, and post.
• Process various applications and member renewals.
• Work towards key performance indicators and targets.
• Collaborate with team members to deliver outstanding service.
• Cross-sell additional products and services.
• Maintain accurate records and data entry.
• Engage in continuous learning and skill development.
• Enjoy a supportive and friendly work environment.
• Access to various employee benefits and professional development opportunities.

Requirements

• Experience in a multi-channel contact centre environment.
• Excellent customer service and communication skills.
• Attention to detail and strong organisational skills.
• Ability to adapt to different tasks and take initiative.
• Basic understanding of the property or financial services sector is a plus.
• Proficient in Microsoft Word and Excel.
• Strong written and verbal communication skills.
• Good maths skills.
• Ability to work effectively in a team.
• Enthusiasm for learning new skills.

Benefits

• 23 days holiday plus UK bank holidays.
• Life assurance and private health care.
• Employee assistance programme.
• Season ticket and rental deposit loans.
• Annual leave purchase scheme.
• Financial support for professional qualifications.
• In-house and external training opportunities.
• Relaxed work environment with a friendly dress code.
• Diversity and inclusion initiatives.
• Commitment to community engagement and customer service excellence.