Customer Service Advisor - Remote

Overview

The Customer Service Advisor will support the delivery of Eligibility Services by acting as the first point of contact for applicants and processing applications efficiently.

In Short

• Act as first point of contact for applicants.
• Process applications, queries, and payments using NEC system.
• Ensure professionalism and accuracy in data gathering.
• Conduct eligibility checks and liaise with applicants.
• Comply with Processing Services Customer Charter.
• Complete statistical information as instructed.
• Work collaboratively to achieve targets.
• Respond positively to enquiries from clients and colleagues.
• Share knowledge to ensure continuity in absence.
• Demonstrate attention to detail and excellent communication skills.

Requirements

• Experience in contact/processing center work.
• Attention to detail and good accuracy in data processing.
• Excellent telephone manner.
• Knowledge of service center processes and policies.
• Strong computer skills, especially with Google Mail.
• Excellent written and verbal communication skills.
• Demonstrated ability to meet operational targets.
• Strong organizational skills.

Benefits

• Private Medical Cover funded by NEC.
• 25 days paid holiday with buy/sell option.
• 4x basic salary life assurance cover.
• Group Pension Plan with employer contributions.
• Flexible benefits to suit individual needs.
• Access to LinkedIn Learning with over 15,000 courses.