Service Desk Analyst - Remote

Overview

The Service Desk Analyst role involves providing first-line IT support, managing customer inquiries, and resolving incidents to ensure minimal disruption to services.

In Short

• 12 Month Fixed Term Contract.
• Hybrid working from Hartlepool or Chippenham Office.
• 24/7 shift working with 14 shifts every 28 days.
• Manage customer mailboxes and log incidents in ITSM Tool.
• Provide first-line investigation and diagnosis of IT issues.
• Resolve basic hardware/software problems.
• Maintain comprehensive documentation of procedures.
• Ensure timely communication with users regarding incident progress.
• Participate in team meetings and training.
• Contribute to maintaining service level targets.

Requirements

• 1st line experience in IT service support.
• Excellent customer service and communication skills.
• Knowledge of Microsoft Office Suite.
• Flexibility and self-motivation.
• Attention to detail and ability to follow instructions.
• Understanding of ITIL is desirable.
• Must be eligible for UK Security Clearance.

Benefits

• Private Medical Cover for employees.
• 25 days paid holiday with buy/sell options.
• Life assurance cover funded by NEC.
• Group Pension Plan with employer contributions.
• Access to LinkedIn Learning with over 15,000 courses.