Senior User Researcher - Remote

Overview

We are looking for a Senior User Researcher with significant experience in delivering user research projects, focusing on planning, facilitating, and leading user research activities on various projects.

In Short

• Lead multidisciplinary teams and clients in user research.
• Support and manage the user research team.
• Define and refine research practices.
• Identify and win projects by spotting opportunities with clients.
• Develop and deliver courses for the Design School.
• Conduct inclusive and ethical user research.
• Produce user journeys, stories, and needs from research findings.
• Facilitate user interviews, usability testing, and co-design sessions.
• Communicate findings effectively to stakeholders.
• Manage complexity and ambiguity in UCD projects.

Requirements

• Experience in leading user research activities.
• Knowledge of GDS service standards.
• Strong qualitative analysis skills.
• Ability to manage stakeholder expectations.
• Proactive and autonomous work style.
• Experience with service design thinking.
• Excellent written communication skills.
• Experience in managing complexity in projects.
• Ability to negotiate and guide clients.
• Commitment to ethical research practices.

Benefits

• Private Medical Cover.
• 25 days paid holiday with buy/sell options.
• Life assurance cover.
• Group Pension Plan with employer contributions.
• Flexible benefits selection.
• Free access to LinkedIn Learning.
• Give back days.
• Annual team and company away-days.
• Personal learning budget.