Senior User Researcher - Remote

Overview

The Senior User Researcher at Merkle will lead independent research projects focusing on consumer-facing products, collaborating with cross-functional teams to deliver actionable insights and strategies.

In Short

• Lead independent rapid research projects with fast turnarounds.
• Conduct various user research methods including interviews, surveys, and usability testing.
• Translate research findings into high-quality reports and actionable insights.
• Collaborate with cross-functional partners including design, project management, and engineering.
• Engage early in the planning phase of research studies.
• Source and recruit participants for research studies.
• Support UX research logistics and assist in study analysis.
• Observe and moderate usability testing sessions.
• Communicate research insights effectively to stakeholders.
• Mentor other user researchers and work with onsite and offshore teams.

Requirements

• Master’s degree in Human-Computer Interaction, Psychology, or related field is ideal.
• 5-10 years of experience in research consulting and user research.
• Experience in customer-facing roles within enterprise-level organizations.
• Strong communication, organization, and time management skills.
• Proactive and independent with a strategic mindset.
• Fluency in qualitative and quantitative research methodologies is a plus.
• Experience in pre-sales and knowledge management is a plus.
• Ability to handle complex projects and communicate insights effectively.

Benefits

• Opportunity to work with a leading global consultancy.
• Collaborative and innovative work environment.
• Commitment to sustainability and social impact.
• Flexible working arrangements.
• Professional development and mentorship opportunities.