Senior User Researcher - Remote

Overview

The Senior User Researcher will play a crucial role in understanding user motivations, goals, needs, behaviors, pain points, and expectations to inform the design and development of digital products and services.

In Short

• Conduct qualitative and quantitative research on high priority initiatives.
• Provide insights to product teams to meet user needs.
• Work closely with cross-functional teams including product managers and designers.
• Manage research operations and ensure compliance with legal considerations.
• Advocate for inclusive research practices.
• Mentor and coach teams on research methodologies.
• Document and manage a repository of insights and archetypes.
• Ensure success metrics measure the impact of designs.
• Engage with users through feedback sessions and focus groups.
• Travel may be required up to 20% of the time.

Requirements

• Relevant degree or equivalent experience.
• 5+ years of industry experience in user research.
• Deep expertise in generative, formative, and evaluative research.
• Strong understanding of service design principles.
• Experience leading international research.
• Ability to distill complex insights into actionable narratives.
• Experience managing global research operations.
• Solid knowledge of inclusive design and accessibility standards.
• Proven ability to manage multiple projects independently.
• Exceptional communication and storytelling skills.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Work remotely from the United Kingdom.
• Engagement with a dynamic team focused on user-centered design.
• Access to the latest research tools and AI advancements.
• Travel opportunities for user engagement.