Senior Researcher - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

In Short

• Join the RAD team at Intercom to drive evidence-based decisions through research and data science.
• Conduct end-to-end research studies to uncover insights for growth strategies.
• Collaborate with product managers, designers, marketers, and data scientists.
• Develop an independent perspective on impactful opportunities for growth.
• Craft insights stories and advocate for recommendations across R&D.
• Be part of a respected team of researchers and data scientists.
• Work in a hybrid environment, collaborating both in-office and remotely.
• Engage in a culture that values diversity and equal opportunity.
• Enjoy competitive salary and benefits in a fast-growing startup.
• Flexible vacation policy to accommodate personal needs.

Requirements

• 5+ years of experience in research solving problems and driving evidence-based decisions.
• Ability to execute strategic research programs using qualitative and quantitative methods.
• Strong communication skills focused on driving impact.
• Growth mindset and ownership of projects.
• Passion and curiosity about customer insights.

Benefits

• Competitive salary and equity in a fast-growing startup.
• Free lunch and snacks in a well-stocked kitchen.
• Regular compensation reviews to reward great work.
• Comprehensive health and dental insurance for you and your dependents.
• Flexible vacation policy and holidays.
• Paid maternity and paternity leave.
• Provision of necessary equipment for your job.