Senior Sales Compensation Analyst - Remote

Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

In Short

• Deliver accurate, timely commission calculations and manage end-to-end administration of global sales compensation plans.
• Collaborate with cross-functional teams Sales, Finance, HR, and Sales Operations, to align on plan inputs and ensure data integrity.
• Troubleshoot and resolve comp discrepancies, disputes, or data issues with a solution-first mindset.
• Support monthly and quarterly close processes, including accruals and reporting for Finance.
• Drive continuous process improvement to streamline workflows and ensure our compensation infrastructure scales with the business.
• Help develop and implement sales commission policies and processes for our sales teams across all segments; develop processes that scale as the company continues growth.
• Proactively review, analyze and improve our current commissions process in partnership with our Finance and Sales teams.

Requirements

• 5+ years of relevant experience in a Sales Compensation is required.
• Strong knowledge of commissions and sales operations processes.
• Prior experience in a technology/software/SaaS company is a plus.
• Knowledge of compensation systems, preferably CaptivateIQ.
• Strong Excel skills.
• Experience with Tableau and Snowflake queries is a plus.
• Strong business insight and judgment, team orientation and collaborative style.
• Strong planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines and adapt to a changing business environment.
• Exceptional independent problem solving skills.
• Excellent communication skills, including the ability to manage senior stakeholders.

Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!