Senior Enterprise Sales Engineer - Remote

Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

In Short

• Lead technical discovery sessions with enterprise customers.
• Deliver an exceptional pre-sales experience.
• Conduct impactful solution reviews and technical sessions.
• Design and deliver tailored Proof of Concepts (POCs).
• Respond to RFPs addressing customer security and compliance.
• Collaborate with Product, Engineering, and R&D teams.
• Build trust-based relationships with enterprise customers.
• Coordinate with marketing on lead generation.
• Drive continuous improvement in Solutions Engineering.
• Commit to enterprise customer success.

Requirements

• 7+ years of experience as a Solutions Engineer or Architect.
• Strong technical acumen and presentation skills.
• Ability to solve complex problems independently.
• Proven time management skills.
• Experience with APIs and data integration.
• Familiarity with managing enterprise POCs and RFPs.
• Experience selling AI or technical products.
• Excellent communication and interpersonal skills.
• Willingness to travel up to once a month.
• Experience with Salesforce Service Cloud and similar platforms is a plus.

Benefits

• Collaborative and innovative work environment.
• Opportunities for professional development.
• Culture that fosters curiosity and technical excellence.
• Competitive salary and equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• Fun events for employees and families.