Marketing Programs Lead - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

In Short

• Drive the strategic and operational heartbeat of the marketing organization.
• Streamline marketing operations and accelerate impactful programs.
• Work closely with Marketing Leadership to translate vision into action.
• Lead cross-functional marketing programs.
• Establish and optimize workflows and processes.
• Act as a key liaison between marketing and other departments.
• Prepare executive-level reports and insights for leadership meetings.
• Provide strategic counsel to marketing leadership.
• Foster a collaborative, high-performing marketing culture.

Requirements

• 7+ years of experience in marketing operations or program management.
• Strong project management skills.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with experience in marketing performance tracking.
• Proficiency with marketing tools and platforms.
• Highly autonomous with strong problem-solving skills.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• Lunch provided every weekday and a fully stocked kitchen.
• Regular compensation reviews.
• Pension scheme with company matching.
• Comprehensive health and dental insurance.
• Open vacation policy and flexible holidays.
• Paid maternity and paternity leave.
• Cycle-to-Work Scheme with secure bike storage.
• Standard MacBooks provided.