Service Desk Analyst - Remote

Overview

WorldStrides is the global leader in educational travel and experiential learning, providing programs for over half a million students annually to over 100 countries.

In Short

• Seeking a results-driven Service Desk Analyst with 2+ years of experience.
• Provide Service Desk phone support and onsite deskside support.
• Strong interpersonal and communication skills required.
• Will represent WorldStrides Global IT at remote offices.
• Willingness to participate in an on-call team rotation.
• Travel to other regional office locations as needed.
• Support internal clients with first contact resolution.
• Provide remote phone-based support in a heterogeneous technology environment.
• Create Distribution Lists and manage user access in Office 365.
• Participate in a fast-paced, agile development schedule.

Requirements

• 2+ years of experience in a Technical Support or similar role.
• CompTIA A+, Microsoft, or ITIL certifications preferred.
• Basic Linux CLI, sysadmin, and network diagnostic skills.
• Excellent communication skills and problem-solving skills.
• Ability to handle multiple priorities and demanding timeframes.
• Self-directed and collaborative team player.
• Up-to-date technical knowledge.
• Ability to assess employee's IT knowledge levels.
• Positive attitude and motivation in a dynamic environment.
• Good analytical skills.

Benefits

• Excellent medical, dental, and vision coverage.
• 11 paid floating corporate holidays and up to 25 PTO days.
• Tuition reimbursement up to $5,250 annually.
• $1,000 towards professional certifications annually.
• Flexible work schedule with on-site and remote opportunities.
• Opportunities for paid and discounted travel.
• Participation in Employee Resource Groups.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP).
• Paid Parental, Caregiver, and Disability leave.