The Service Desk Analyst will provide customer support by diagnosing issues, offering technical troubleshooting, and ensuring effective communication with users.
In Short
Excellent spoken & written English language skills
Customer service skills to communicate effectively with internal & external customers
Ability to identify and diagnose issues and problems
Categorize and record reported queries and provide First call solutions
Support Problem identifications
Advise users on an appropriate course of action
Perform remote technical troubleshooting and offer solutions
Log unresolved issues in Service Now for further support
Contribute to the creation of support documentation
0-2 years+ Service Management experience in L1 and L2 call center operations
Requirements
Experience with Service Now and other ITSM systems
Ability to improve existing processes and services
Benefits
Work with cutting-edge technology in AI and data ecosystems
The Service Desk Analyst provides essential support to end-users, managing service requests and assisting with technology needs both onsite and remotely.
RemoteOtter
