Service Desk Analyst - Remote

Overview

The Service Desk Analyst will provide customer support by diagnosing issues, offering technical troubleshooting, and ensuring effective communication with users.

In Short

• Excellent spoken & written English language skills
• Customer service skills to communicate effectively with internal & external customers
• Ability to identify and diagnose issues and problems
• Categorize and record reported queries and provide First call solutions
• Support Problem identifications
• Advise users on an appropriate course of action
• Perform remote technical troubleshooting and offer solutions
• Log unresolved issues in Service Now for further support
• Contribute to the creation of support documentation
• 0-2 years+ Service Management experience in L1 and L2 call center operations

Requirements

• Experience with Service Now and other ITSM systems
• Ability to improve existing processes and services

Benefits

• Work with cutting-edge technology in AI and data ecosystems
• Opportunity to contribute to innovative solutions